Home / FREQUENTLY ASKED QUESTIONS

1: Best Operating Practices

1.1: Wearing UHWK Properly

UHWK can easily be worn with a variety of mounts. We recommend the multi-purpose method provided which can be worn on your head, any helmet, chest, waist, around your neck or it can even be used to attach to your handlebars, a basketball net, a railing, your toque.

When wearing on your forehead adjust the band to be positioned toward the bottom of UHWK. This will point the camera downward to line up authentically with your eyes. 

The thicker headband can be used when flipped rubber side down (for grip) This is a good option for helmets when ease of transfer is preferred.

Head

             

Neck

        

Chest

            

Helmets

        

Equipment

 

1.2: Battery Life Care

WARNING: Never charge your UHWK while the Micro SD card is still inserted. Always remove the SD card before plugging in the UHWK.

Always turn off UHWK when finished. Battery time will last between 1.5-2 hours pending on room temperature and battery care. UHWK will shut down when the battery is dead signalled by a long beep. Best practice is to fully charge UHWK each and every time. Do not leave UHWK in moist or cold environments. Use the special UHWK carrying case for transportation and protecting the lifespan of your UHWK.

1.3: Maintaining Recording Capabilites

Delete or transfer footage when complete. UHWK will not operate with a full SD card, and will flash red. Properly eject the SD card prior to unplugging to avoid corrupting your SD card. UHWK can support up to a maximum of 32GB SD card. Class 10 or higher is recommended.

1.4: Accessing Your Videos

Plug in UHWK to your computer USB and follow your computers instructions to import or view video files. If your computer does not make recommendations seek to find the removable disk folder in your "Finder" or "My Computer" ports.

Turn UHWK "off" then "on" during plays or situations to separate the clips for easier viewing video files later. 

2: Adjusting the Settings

UHWK settings can be adjusted through the root directory of the SD card

2.1: Accessing the root directory

    1. Plug in UHWK device into computer and open the device file
    2. open SETTING.TXT
    3. You can now adjust your UHWK

2.2: Adjusting the resolution

    1. Under VideoSwitch, 1 = 720p, 0 = 1080p
    2. Change VideoSwitch to either a 1 or 0.
    3. Add "Y" beside UPDATE (located at the top)
    4. File > Save. 

2.3: Adjusting for the brightness

    1. Brightness is adjusted by the EV exposure which is on a scale of 1-12.
    2.  UHWK comes preset at 6, which is most optimal for indoor sports. For darker settings, try a higher EV exposure such as a 9.
    3. Change the number to anything between 1-12 under EV.
    4. Add "Y" beside UPDATE (located at the top)
    5. File > Save. 

    2.4: Adjusting the audio

      1. Under Audio, 1 = ON, 0 = OFF
      2. Change Audio to either a 1 or 0.
      3. Add "Y" beside UPDATE (located at the top)
      4. File > Save. 

    3: Applying the Game Mounts

    Click here for all "How to" video tutorials 

    3.1: Applying the hockey mounts

    3.11: Bauer and CCM

        1. Select the short band
        2. Unscrew screws from helmet
        3. Place band behind facemask eyelets, screw in 1st screw
        4. Slide loop bands across track band
        5. Screw in screw two
        6. Insert wedge to adjust the angle if necessary
        7. DIY method tip* inside out rolled tape can be placed behind if you lose an angle wedge
        8. video

    3.12: Reebok and Warrior

        1. Select the 2nd shortest band
        2. Unscrew screws from helmet
        3. Place band behind facemask eyelets, screw in 1st screw
        4. Slide loop bands across track band
        5. Screw in screw two
        6. Insert wedge to adjust the angle if necessary
        7. DIY method tip* inside out rolled tape can be placed behind if you lose an angle wedge
        8. video

    3.13: Goalie Mask 1

        1. Select the longest band
        2. Screw in one side.
        3. Weave under, over, apply loopy bands, and under the mask again
        4. Screw in second
        5. video

    3.14: Goalie Mask 2

        1. Select the short band
        2. Unscrew screws from helmet
        3. Place band behind facemask eyelets, screw in 1st screw
        4. Slide loop bands across track band
        5. Screw in screw two
        6. Insert wedge to adjust the angle if necessary
        7. DIY method tip* inside out rolled tape can be placed behind if you lose an angle wedge
        8. video

    3.2: Applying the football mounts

        1. Select the football mount 
        2. Unscrew screws from helmet
        3. Place band behind facemask eyelets, screw in 1st screw
        4. Slide loop bands across track band
        5. Screw in screw two
        6. Insert wedge to adjust the angle if necessary
        7. DIY method tip* inside out rolled tape can be placed behind if you lose an angle wedge
        8. video

    3.3: Applying the lacrosse mount

        1. Select the 2nd shortest band
        2. Unscrew screws from helmet
        3. Place band behind facemask eyelets, screw in 1st screw
        4. Slide loop bands across track band
        5. Screw in screw two
        6. Insert wedge to adjust the angle if necessary
        7. DIY method tip* inside out rolled tape can be placed behind if you lose an angle wedge
        8. video

    3.4: Applying the bat catchers mount

        1. Remove one of the top screws that attaches the cage to the helmet
        2. Attach one side of the wide mount with loops prefixed
        3. Remove the opposing screws
        4. Attach the other side of the mount
        5. Use velcro to attach catcher's wedge to camera
        6. Slide camera into mount
        7. video

    3.5: Applying the baseball cap mount

    Wear forwards

        1. Slide loops into band
        2. Slide camera into mount
        3. Slide camera and band over hat
        4. video

    Wear backwards

        1. Slide loops into snap back adjuster
        2. Slide camera into mount
        3. video

    4: Best Editing and Sharing Practices

    UHWK records as a standard .MOV file and is compatible with nearly any video editing software. QuickTime or iMovie for Mac will allow for quick viewing, clipping and sharing to your social accounts.

    4:1 QuickTime

    QuickTime is the best software to view your videos. Download it free through the app store or online.

    4:2 Coaching Softwares

    4:3 Accessing on Mobile

    To access your videos on your phone, you will have to save the files from your computer on an iDrive (Google Drive, iCloud etc..) Once uploaded, you can then download your UHWK files from your phone. This becomes handy when looking to upload to social media.

    5: Troubleshooting Tips and Tricks

    5.1: Sharing on YouTube

    A couple way this can be done. (Both will need a YouTube/Google account)

    1. Upload from QuickTime

      • Download QuickTime
      • Open UHWK video file you want to share on YouTube
      • File > Share > YouTube

    2. Upload straight to YouTube

      • Log onto YouTube account
      • Top right, click the Upload button
      • Find UHWK video you would like to share
      • Upload

    5.2: Sharing on Instagram

    To access your videos and upload them to Instagram, you will have to save the files from your computer on an iDrive (Google Drive, iCloud etc..) Once uploaded, you can then download your UHWK files from your phone. From there, you open the Instagram app and share your video!

    5.3: Sharing on SnapChat

    5.4: Sharing on Facebook

    UHWK videos can be uploaded through the Facebook account on your computer. Simply share video and look for the file you want to share.

    To share your videos on Facebook through your phone, you will have to save the files from your computer on an iDrive (Google Drive, iCloud etc..) Once uploaded, you can then download your UHWK files from your phone. From there, you open the Facebook app and share your video!

    5.5: Sharing on Twitter

    UHWK videos can be uploaded through the Twitter account on your computer. Simply share video and look for the file you want to share.

    To share your videos on Twitter through your phone, you will have to save the files from your computer on an iDrive (Google Drive, iCloud etc..) Once uploaded, you can then download your UHWK files from your phone. From there, you open the Twitter app and share your video!

    5.6: Properly inserting and removing your SD card

    5.7: Reformatting your SD card

    6: What's Included Breakdown

    • 1x Fully Charged Camera
    • 1x 8GB SD card
    • 1x Mounting Kit (headband, necklace, loops, hockey, lacrosse, baseball, football, bat catcher)
    • 1x USB Charger / Video Transfer Cable
    • 1x Wall Charger
    • 1x Carrying Case
    • 1x Instruction Card
    • Camera Tech and Specs
    • Video: 1920*1080P HD 30 Frames Per Second + 720P HD 60 Frames Per Second
    • View: 150 Degree Wide Angle Field of View
    • Format: MOV
    • Function: Records Video with Audio
    • Audio: MP3
    • Battery Life: 750mAh / 100+ Minute Recording Time
    • Battery Type: USB rechargeable
    • Using Environment: Outdoor / Sports
    • Operating Temperature: -20 to +50 degree celsius
    • External Memory: Supports up to 32GB SD (Approx. 10 hours of video)
    • Player Software: Windows, Mac + Mobile Compatible
    • Frame Housing: Rubberized Super Strength Plastics
    • Operating Indicator: LED Illumination
    • Physical Weight: 1.2 ounces
    • Physical Dimension: 85mm x 20mm x 20mm [ w x h x d ]
    • Certification: FCC + CE

    7: Other Questions

    7.1: Will it break?

    We have worked with a leading edge industrial design firm who understands very specifically the rigors of high impact sports, and it is designed to withstand those impacts. That includes hits and errant sticks. Very rarely is a player hit directly in the front of the helmet with a very strong shot. We do not advise trying it but we have sourced the most impact absorbent materials for these scenarios.

    7.2: Can I wear it in a game?

    Its primary purpose is to make you a better player, so that means wearing it in a game. It also makes a great practice tool, encouraging you to shoot to score. Many leagues leave it to player discretion for performance and safety equipment additions. Consult your league officials or governing body. We have had referees and coaches at a variety of levels wearing them thus far, and we expect this to be the norm for every player in the very near future.

    7.3: What is the warranty?

    Factory defects are covered by a 1 year warranty. We treat other issues similar to a stick however we have decided to offer a 60-day warranty. The product is water and condensation resistant, however is not waterproof. Do not shower with it or sumberge it. Damage through repeated and forceful blows not typically seen in sports and water damage are not covered by warranty.

    7.4: Is it CSA/HECC approved?

    This is a common misconception. CSA/HECC only approves helmets and facemasks in hockey. Our product will meet the required CE and FCC approvals and falls outside the scope of CSA/HECC. It is the user's responsibility to buy a CSA/HECC approved helmet and the helmet manufacturer's responsibility to have their products certified with different combinations of facemasks and/or products if they choose to do so. Many helmet manufacturers' warranties are voided if anything such as a sticker is added to the helmet. It is the user's discretion at this point to wear or use as they please. Please consult your helmet manufacturer's owner's manual. We expect this to be an important piece in every elite level player's development.

          7.5: What do the different lights mean?

            - Red Light: Camera is on

            - Flashing Red Light: SD card is full

            - Blue Light: Camera is charging

            - Long Beep: Battery is dead